S&S ICT Networks has been delivering results since we opened. Our goal is to provide both a superior customer experience and tremendous value for our customers.
Our impressive customer base and high customer satisfaction ratings are a result of our total commitment to quality and value. For those people who don’t have much time and prefer to work on their own, we can now offer on line computer training programmers to suit all levels.
S&S ICT Networks has over 7 years of experience in the NETWORKS INDUSTRY and is passionate about exceeding your expectations.
We love our customers and welcome your feedback and suggestions. Use our Contact Us page to tell us what we’re doing right or what we can improve on.
Service Level Agreements:
S&S’s flexible maintenance portfolio enables you to achieve maximum value from your network investments by delivering dependable in-service levels and improved network performance. S&S’s Support Services portfolio provides the convenience of a single point of contact for the support of multi-vendor networks with flexibility and choices in maintenance plans tied to Service Level Agreements (SLAs). You get the support services and priority you need depending on the critical of your business with response times as low as 24×7 hrs. With offerings for technical support, repair and return, sparing and software management, S&S’s certified professionals provide on-site, on-call and ongoing IT support services. For on-call support, toll-free and UAN numbers provide direct lines to help desks. Our support services web portal ensures that customers can track the status and automated escalation of their complaints in a customised online complaint handling and escalation system.
IT & Network Audits:
The cause of network outages can often be difficult to identify, and may require costly and time consuming investigations. An essential component of any risk management strategy or program; a network audit will assess the risks to the business network and provide valuable insight and information. A network audit conducted by S&S Networks provides customers with detailed systems documentation, including a list of all hardware and software being used. S&S Networks’ auditing services put your current network architecture through a security orientated battery of tests to show strengths, weaknesses and areas for improvement. Our audit services aim to present an objective and detailed reporting of the current security mechanisms and controls already in place on the network as well as to show the level of protection on a relative scale. Our test results elaborate on vulnerabilities not just at the network level and what threat agents the network is most vulnerable to.
Your network is more central to your business processes than ever before. Understanding and controlling network has become a key concern for IT enabled companies. Today’s networks are complex and with new technologies regularly being introduced you need to be sure that your network infrastructure is efficient and providing value for money to maximise your business investment. Uncontrollable costs, outdated equipment, inadequate reporting and employee abuse, all impact the success of your business. S and S Networks can help. The S and S Networks consulting team is composed of experienced and certified engineers and technicians with areas of expertise spanning our complete solution and services portfolio. S & S provides consultancy services based on network statistics such as throughput, packet efficiency, loss ratio’s and other factors which are vital in network planning, expansion and architecture. Our consulting services save you time, money, confusion and annoyance in collecting and analyzing information, optimising systems, evaluating alternatives, implementing changes and working with vendors. Our goal is to not only lower your costs, but work with your management team to increase productivity. Let us handle the technology so that you can focus on what you do best, your business.
Project Management Services
There are times when projects come along that will interfere with day-to-day management, either because they are unique one time projects or because the nature of the project demands an outside focus. In these cases businesses benefit from having an outside resource to develop and oversee management of the project. Project management is one of our notable core competencies. In addition to managing those projects for which S and S Networks is directly responsible, we also provide project management as a stand-alone service. This is appropriate when the client needs an impartial project manager who can deliver the desired results within defined parameters and resources in terms of time, costs and quality; or where the need arises for expert assistance within an agreed area. We lead and support good practice project management, providing tools, templates, policy, mentoring and training where required. We provide a resource base which drives and supports ‘continual process improvement, an integral part of our Quality Policy. We understand the importance of proper execution; and that delivering your project on time, on budget, and with superior quality are the factors that will determine the success of your business and separate you from your competition.